Terms & Conditions
- Sales limited to persons of at least 18 years of age.
- Our products are not an aid to quit smoking or smoking cessation devices.
- If you are unsure about using our products please consult your doctor or GP before purchasing.
- If you experience any side effects from using our products, stop using them immediately and consult your doctor.
- We do not promote these products as good for you.
- Use our products at your own risk.
- We will not be held responsible for any health effects that may or may not arise from using our products.
- All products supplied with a warranty will only be covered by manufacturers defects, misuse by the user such as water damage or dropping the device will void the warranty.
- No coil in our atomizers will be supplied with a warranty unless it is not working on its arrival.
- Our tank systems will be covered if they are leaking or not working upon their arrival.
Batteries/Chargers and MODS
- All our batteries/chargers and MODS are supplied with a 30-day warranty.
- The only warranty we give for our liquids is if the bottles are damaged upon arrival.
- Flavour is subjective, if you do not like the flavour we will not accept a return for this.
On Sale/discounted products
- Any products purchased at a discount price such as a coupon, sale or clearance will be supplied with a dead on arrival (DOA) warranty only
- You as the purchaser will have to inspect the item upon its arrival to ensure it is not defective
- The time frame for a DOA warranty is 24 hours from the time the products have been delivered
- If your item is defective please contact us within 24 hours and we will begin the return process
- All products that need to be returned MUST have a proof of purchase otherwise the return will be rejected.
- If you are returning a product it is up to YOU to pay all the shipping costs.
- If you have an active PayPal account you can pay for your order with this through the checkout process.
- If you are using a credit or debit card to pay for your order you can also make payments via Pay Pal as a guest.
- With your invoice you will be supplied our bank account details as well as a reference number.
- You can either pay this directly into our bank account at your local branch; otherwise you can pay via telegraphic transfer or via Internet banking.
- Please note: if you are paying from any bank other than BNZ it will take at least one working day to process the payment, in this case your order will be shipped after the payment is received.
- We ship all our goods as soon as we can confirm payment from the customer. (Monday to Friday).
- Estimated delivery times are the following working day for central cities and 2-3 working days for all other areas.
- We offer a flat shipping rate of $6.50 to anywhere in New Zealand (Rural delivery $8).
- Free shipping within New Zealand on all orders over $80.
- We currently only ship to New Zealand and Australian addresses.
- Australian shipping flat rate is $30, 2-3 day tracked.
- Do not leave any battery charging unattended.
- Do not leave any battery charging in your car especially in direct sunlight or in hot weather.
- Do not short-circuit any battery.
- Do not let batteries get wet.
- Do not crush or physically damage any battery.
- Do not use any battery that has physical damage to its casing.
- Do not leave batteries in direct sunlight.
- All batteries are dangerous and must not be mistreated.
- Hoopers Vapour Ltd will not be held responsible for any damage arising from battery misuse.